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Fairly Important News


VOLUME NUMBER 32, ISSUE NUMBER 2, AUGUST 2006

The Lowdown:


Greetings from beautiful Rockland, Massachusetts. It seems like a dog's age since we last took pen to paper, as it were, and addressed you in your Place of Principle Domicile. In fact, it has not been a dog's age, but something more akin to the incubation period of a Wandering Albatross (truly!). But no matter, here we are, and off we go.

This time around we have a new odd item, some new (and not-so-new) glass selections, three new books, various bits of news, and letters from our loyal fans and customers.


From the mailbag

Gentlemen:

I ordered 6 pounds of globs on the ninth of this month. Are they late? Misplaced? Or am I overanxious?

Jim R.


Dear Mr. R.,

I fully understand the fervor with which you await delivery of our globs to your doorstep. I feel the same way about pen nibs.

According to UPS, the globs were delivered to you on the very day your patience ran thin enough for you to write us. Although 11 days is well within the "two to three weeks" we ask you to allow us for any mail order delivery, we do understand that it seems like a long time. We're working on reducing that with the help of a new computer system. Blizzards and other acts of God, however, we still may need to contend with.


Gentlemen:

Thank you so much for your earnest pitter-patter. The globs did indeed arrive, and only one day later than that claimed by the aforementioned UPS, but since snow is indeed on the ground, it is doubtful that the UPS computer had any chains that would help. The colors are graciously grape, thus assuaging one of my many worries, mistrusting all things purple. Now I have no excuse for delaying two shades that have been years in procrastinatory limbo. Darn.

Fondest feelings,

Jim


Hello,

I wanted the bag of 100 suctions hangers and only ordered 1. If I can cancel that order it would be great, if not I lived and learned.

Thank you,
Renee E.


Dear Renee,

No problem, we will process only your order of 100 suction hangers, and ignore the order for 1 suction hanger.

Your order had already caught our eye, since we thought it odd that anyone would order an item for 24 cents and then pay $4.25 for shipping of that item. Then again, over the years we have developed a following of some of the strangest customers on the planet, so anything is possible, we figure.

Thank you for your order.

Early A. Consternation
Manager of Externals
Whittemore-Durgin Glass Co.



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Whittemore-Durgin Glass Co., P.O. Box 305, Rockland, MA 02370

TELEPHONE: Out-of-state: (800) 262-1790; in Massachusetts and outside USA: (781) 871-1743
FAX: Out-of-state: (800) 786-3457; in Massachusetts and outside USA: (781) 871-5597

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